We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom. Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. Lauren L., Instructional Designer, Chick-fil-A,Inc. Provide participants with a thorough overview of the communication process. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Our team was receptive and the activities were fun and engaging. Training support documents (Evaluation form, Certificates, Program Outline). She really shared her talents and experience freely, and provided what was needed to reset our team dynamics.”, “I have been in several training sessions, and I have to say this has been the best one. We recommend her every time. Pinpoint what makes such skills hard to master. Think about both your content … Why buy our training course material packages? We would love to have him back!”, “I wasn’t sure what to expect and found it to be awesome. The training was well presented and held the group’s attention. Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc. Lianne W., Corona University, Naval Surface Warfare Center – Corona, CEO of a US-based Hospitality Group (after receiving Executive Presentation Skills Training), Alexandra N., Training & Development Manager, Simon Kucher & Partners, Brian Howard, Training, Coordinator, LM Wind Power Blades, Kale B., Global Quality-CI Manager, KMG Chemicals, Robyn M., National Inside Sales Manager, U.S. Tsubaki, Shirley B., President, Universal Cargo Management, Liz B., Manager, Duluth Public Works and Utilities, Kristy C., Executive Assistant, Oak Park Place, Michael O., Staff Relations Representative, The Cheesecake Factory, Cindy T., Administrative Assistant, Cutanea LIfe Sciences, Business Etiquette, Civility, and Professionalism, Communication Skills for Healthcare Professionals, Communication for Administrative Professionals. We sincerely appreciated all of Stefanie’s hard work delivering a quality presentation to a diverse group of individuals.”, “Thomas Farley’s facilitation of the storytelling module was very engaging and effective. Participants benefit from interactive activities that reinforce the content and making learning fun. The sense that you are a number, a transaction, or a cog in a machine. I look forward to using your company in the future.”, “As I sit here listening to Laurie, I am thinking that we couldn’t have asked for a better facilitator!!! The morning session covers developing your communication style, so that you always make a positive impression … This interpersonal communication course is designed for those who want to hone their people skills and improve their ability to work with others. She made the groups feel very comfortable during the training.”, “It was a positive experience to have this training, very useful to understanding myself as a provider and patients. When assumptions are made without full knowledge, relationships might not materialize, business deals could fall apart, or worse. The Fully Customizable Training package includes: Group exploration and facilitator-led discussions. We really, and I seriously mean this, enjoyed him. Modeling appropriate communication skills is a great way to show children (and teenagers) how people use kind communication … I am always impressed when a facilitator can keep a group engaged and involved WITHOUT using PPT and Greg did just that with his handouts, flip charting, storytelling and mixing up activities at table groups, teams, and with partners. This free communications course is designed to boost your workplace communication skills in just 3 hours, so that you can have the confidence and clarity of communication … The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in. 8 rules for effective communication skills. You even have full rights to brand it with your own brand name. An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. During this highly interactive course, participants will identify their communication skills challenges, explore several models of communication, and discuss perception and its impact on understanding. As part of your training program, we will modify content as needed to meet your business objectives. The Tuesday workshop was phenomenal! Wanted to say a quick thank you for your exceptional “customer service” in dealing with us.”, “Shawn was an excellent facilitator. For random workbook samples, Click thumbnails below for larger images. Everyone valued the ‘informalness’ of the key note. For the better part of every day, we are communicating to and with others. During this discussion, we will talk about problems with perception, development of multiple points of view, and methods for bypassing the same old ways of thinking about issues and people. Upon request, we will provide you with a copy of the participant materials prior to the session(s). Thank you both for a great experience!”, “Pamela is awesome. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. Describe models of and methods for communication. Professional courseware and soft skills training materials, Creative problem solving & Decision making, Conflict Resolution, Influencing & Negotiation skills, Creativity, Problem solving , Decision making & Lateral Thinking, Professional sales skills & sales Techniques, Find out if you value other people's time, Understanding your representational system, Conflict Resolution, Influencing and Negotiation activities, 3 complete professional retail sales and service training programs, Our tabular formatted Trainer's Guide makes delivery easy. Understand how preconceptions and limited perceptions interfere with communication. The materials are going to save me hours of work as I prepare new training courses. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably. Our affordable courseware packages and training course materials will allow you to do just that. I need a comprehensive communication skills course for my team. Managers and professionals at all levels must rely upon sound communication for effective working relationships. People who don’t know how to actively listen run the risk of being pegged poor communicators. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses). We provide clear directions and suggestions on what to do and what to say with each slide. TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. A Self-Assessment 8. Rephrase blunt phrases to prevent offensiveness. What we do, how we act, how we present ourselves all feeds into that and our ultimate success as sales professionals.”, “Phillip, you are the best! Special attention is given to helping participants craft email messages that are clear, concise, and worthy of their and their readers’ time and consideration. I took this class years ago with her and she makes the information stick.”, “Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”, “Myla was very professional and brought subject matter expertise to the training. He kept the class moving forward and kept us all engaged and participating. The change in the leadership team’s behavior, even since just last week, is noticeable. Rave reviews all around!”, “Kate rhymes with great, and that’s what she was. Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training course material packages and provide your team with a short powerful session during team meetings or huddles to stress on a specific key skill/s that serves key development area/s. Scherriea K., Senior Human Resources Officer, Grand Bahama Shipyard Ltd. Rachel H., Director, Nurture Nature Foundation, Workshop Participant, Knowles Corporation. The segment concludes with a discussion and exercise involving vocal tones and volume to determine which are appropriate for various situations. Loved every minute and the fun interactive aspect of our workshop exceeded my expectation. If you’re looking to improve business communication skills, the courses below can help you achieve this —from developing your interpersonal and presentation skills to perfecting your professional writing techniques. let the other person know that you are listening to what she is saying.. To understand the importance of this, ask yourself if you've ever been engaged in a … He got rave reviews from the participants.”, “The course has been tremendously helpful to my staff, and I am very grateful for Regina’s knowledge and generosity. An intervention was defined as communication skills training by means of face-to-face interaction with the aim of improving basic communicative skills. Explain why good communication skills are important. The course focuses on how to listen carefully, ask insightful questions, be assertive, and interpret non-verbal signals. Without bothering to look more closely or ask the right questions, people miss the opportunity to better understand each other. Everyone I spoke to during the day today said they were really enjoying the session (as did I). Training in communication skills is important to all … Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees. Active Listening – Some ways to actively listen include: listen twice as much as you speak, listen … During this discussion, participants will learn techniques for handling unpleasant or difficult situations by requesting additional information in a diplomatic yet fruitful way. This part of the program begins with an examination of the classic Johari Window tool that illustrates how partial or unrevealed information can compromise or prevent effective communication. Communication Skills Course Develop your business communication skills and build rapport with colleagues and customers. A partner who will ask questions about your goals and objectives. My colleagues cannot stop commenting how amazing the training was, and we are energized to put our new skills to work. My department will speak well about this course for a while. Discover the trainer in you and take charge of developing your people; after all as a leader, developing your team should be your number one priority. Meaning of Communication Skills 2. She was approachable and easy to relate to and was able to illustrate the points in a way that the team understood.”, “Eduardo was an excellent facilitator. I learned to approach patient care differently seeing patients as different and not “difficult.” I took away key points and different strategies to use in my interactions with patients, just a matter of finding the time to make adjustments and implement these changes.”, “I LOVED Kate. We will also cover body language and other nonverbal cues, verbal communication, tone of voice, written communication, tactics for positioning messages, and strategies for dealing with miscommunication and misunderstanding. Kate’s energy and willingness to meet as many of the attendees as possible and her ability to quickly build a rapport with folks established credibility and a safe environment. We all got a lot out of the training and hope to have him back again for follow up.”, “Laurie McIntosh brings her personal experience into the training which was invaluable.”, “Pamela was amazing and extremely personable. Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand. For example, we have courses specific to the retail industry such as, To find out more about our course material packages , please take a few minutes to read our, 3 complete professional sales training programs, 5 complete professional sales training programs, 4 complete professional Call Center training programs, 4 complete training packages for one low price, Creative Problem Solving and Decision Making. Eduardo was very interactive with the group and had excellent ideas to promote thinking and participation. As they are produced in MS Office formats, not password protected pdfs, they are very customisable and it has been easy to change the materials to UK spelling. Diploma in Communication Skills - Second Assessment Resources available Assessment of modules 6,7,8, and 9 of this free diploma course on Communication Skills: - Group Dynamics. They’re already asking when you’re coming back. I look forward to another opportunity to work with you, you were an absolute delight.”, “It was a pleasure to work with Charlie last week. This two hour mini course presents six key communication principles that will enable you to communicate more clearly and confidently. Learn how to communicate more effectively at work and achieve your goals. Thomas was exactly who we needed to address our etiquette training needs. I have purchased the 3 training programmes of the Complete Communications Excellence Series. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Effective Speaking Guidelines 5. He was fun, knowledgeable, and engaging and had our large group of 50+ people laughing and participating right up until the 5:00 PM end time. She started on time, and the time flew by.”, “Business Training Works made this project extremely easy for me. Very energetic and captivating the entire session. From a business standpoint, all transactions result from … Our tabular formatted Trainer's Guide makes delivery easy. Very informative and interactive. Fun, competitive review game to end on a high note! Communication between departments and team members is essential for productivity, collaboration and accountability. Offered by University of Pennsylvania. The Communication Skills Training Materials offered by Skills Convergedfocuses on core concepts vital to successful communication such as Styles of Communication, Effective Listeningand QuestioningSkills, Assertiveness, Empathy … Code and Content of Communication Skills 3. Communication Origami This is a quick and easy activity that shows how the same instructions are interpreted differently by different people and highlights the importance of clear communication. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. … This part of the course begins with a discussion of how and why messages get misconstrued. Phonetics 7. Why buy our training course material packages, Standalone modules can easily be added to enliven your training material, Get new ideas for activities, exercises and games. Thank you for all your support and value you brought this team. Stimulus and Response 4. TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. A talking head with a PowerPoint presentation and not much else. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably. I feel like we all took something positive away from the course which is all I can ever ask for.”, “I heard a lot of positive feedback and several people approached me about your contact info for following up. Through practical exercises, participants will learn how body orientation, gestures, facial expressions, clothing, punctuality, personal distance, and touch influence how others perceive them. The feedback I got from my staff was that it was useful not only in work but in their personal lives as well.”, “Pamela and Business Training Works put together a wonderful training program for ACERTUS. Closing Tips on Improving Speaking Skills. My team really respected her and had nothing but positive things to say about her.”, “Thank you for yet another great presentation. Elizabeth T., Assistant Professor, Baylor College of Medicine, Training Participant, Major US Insurance Company, Kelly D., Training and Development Program Specialist, Major US Insurance Company, Irene R., International Business Development Coordinator, Zippo Manufacturing Company, Moneke K., Administrative Coordinator, USPS, Saba B., Project Coordinator, Peel Addiction Assessment & Referral Centre, Carole M. Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratory, Valerie R., Employee Training Specialist, U.S. Department of Justice. I have purchased the 3 training programmes of the Complete Communications Excellence Series. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. This course begins with a discussion of our need to communicate. Ultimately a fantastic workshop to either deliver or participate in. Develop an action plan to improve communication skills. Laurie was engaging as a speaker. She is definitely an asset to BTW.”, “Kate was a refreshing start to 2020! She was an incredible speaker and her ability to educate is a show stopper. In the final segment of the course, participants will learn how writing, above all other communication forms, is arguably the most sophisticated, complex, difficult, often frustrating, yet lasting of those we use. I saw people taking notes that I never would have imagined would be engaged. Image by Bessi from Pixabay. I had many people who were in the session tell me that they enjoyed it.”, “I would like to say that yesterday was simply amazing. I took so much with me to apply to my job responsibilities that will enhance my thinking as I resolve difficult callers and issues. Regina’s materials were relevant to our jobs. Myla was wonderful and our team really appreciated the opportunity to work with her.”, “The course was high-quality, first-class, first-rate, superior, fine, excellent and hence forth. Everyone really liked Phillip and enjoyed the course.”, “I liked that fact that we were kept busy – it never got boring.”, “Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. We provide clear directions and suggestions on what to do and what to say with each slide. This was a great class and Kate was the best. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. Suggest language for … Learning about my own communication style was invaluable and I truly believe that I am going to use this information for the rest of my professional career.”, “I’m usually quiet in group discussions, but I enjoyed this course so much, I participated quite a bit.”, “Stefanie was upbeat, engaging, and relatable. Shawn Doyle is a great presenter, and teaches you just by presenting himself.”, “I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. We will then examine the features and categories of communication and various models for describing the communication process. Steve Jobs instituted a rule at Apple that banned all PowerPoint … Models of communication … Offer suggestions for improving listening skills. Participants will engage in an exercise called “Rephrasing for Better Relationships” during which they will learn how to reword blunt phrases so that messages will be better received by those listening. Our instructor-led training courses are available to private groups. Whether it"s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.The Communication … She even kept the momentum going through an unexpected room change towards the end of our session. Book Detail: Communication Skills Language: English Pages: 183 Author: S. K. Jha, Meena Malik Price: Free How to Download PDF Book Course Outlines: Communication Skills 2(2+1) Module 1: Communication Process Lesson 1. We are excited to use the tools created by zombies. Content: Meaning of Communication Skills … He’s a very talented and engaging trainer, and he was able to get even our toughest employees to participate. Communication skills are essential for all major tasks in the workplace, from understanding employees’ concerns and requests to ensuring that objectives are clear. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”, Christy S., Sr International Business Development Manager, Zippo Manufacturing Company, Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners, Robin A., Manager, Talent Development thyssen-krupp Elevator, Jonathan T., Employee Development Specialist USCPSC, Sharon M., Quality Manager, Northern Valley Indian Health, Mia C., Division Chief, Business Management, US Mint, Maria F., Learning Consultant, Independence Blue Cross. Demonstrate the ability to craft professional email messages that are clear yet courteous. We are going to adapt some of our training procedures to fit his suggestions.”. Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors. Courses are designed with attention to detail both on content … Your style has that special something that really engages people.”, “Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”, “I just wanted to send out an email to express our appreciation for the service that Greg provided. A practical one-day training course focusing on effective communication and interpersonal skills for business. I know we had a short amount of time for the training but I know I found it valuable and I think the rest of the group did too.”, “Greg was awesome! Communication skills can be learned and mastered through persistent practice. Read some of our testimonials. Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program. Working with you both has been an outstanding experience throughout the entire process. Her style translates to small groups as well as large formal settings. “WOW – where do I begin!? Remember as a people manager, you are the one who is ultimately responsible for developing your team. // ]]>. For random slide samples, Click thumbnails below for larger images. Charles’ way of teaching was pleasant, exceptional, superb, and commendable. Read some of our, We provide niche courseware packages and training materials that are highly effective and interactive. Participants will leave with the ability to combine voice tone, body language, and appropriate language into a clear, effective message. The mobile app also has training courses such as how to deal with distractions and maintain eye contact (it’ll even give you a heatmap of where in the audience you’ve been looking) so that you can learn techniques, practice them and improve. The programmes follow a logical sequence and are very comprehensive. He was fantastic, and I have received great responses from the participants about the training!”, “Thank you again for working with us last week. We offer training in the District of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Kaisha W., HR Training Coordinator, Natgasoline LLC. What’s the difference between full-course packages and mini-course packages? Communication Skills Training Course Overview This course is split into two modules. The one main piece of feedback I got was they wanted more time.”, “Board presentation went well. Through self-assessments, role-playing activities, and video simulations, this communications skills training course provides the effective communication skills … Your flexibility from first contact was very valuable – we appreciate your willingness to participate in multiple teleconferences to align with KMG. At this program’s conclusion, participants should be able to: The following outline highlights some of the course’s key learning points. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality... Creative Problem Solving & Decision Making, Ten Best Practice Customer Service Techniques, (Get all available programs for one low price), Copyright © 2020 Your Training Course Material Resource. It was a pleasure working with you, and thank you for providing some valuable insights for our SES!”, “Everyone really enjoyed it and came away with tools to help them be a stronger leader! We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. Feel free to use them as is to support your communication skills training or tailor them further to suit your specific key learning concepts or audience. A workshop leader who sells products during class time. Charlie did a fantastic job. This interpersonal communication skills course will: Interpersonal skills have long been recognized as essential to professional success, and many a career has stalled, faltered, or fallen apart thanks to a lack of communication skills. The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. Being able to get your message across is an essential tool every successful business professional needs. Communication Skills Course This training in communication skills course is a practical day, filled with exercises, games and discussion. Shane S., General Manager, Aero-Flite, Inc. Jim D., Plover Plant Manager, Ingredion Inc. Helen J., Mission Systems, Collins Aerospace. Lecture-based training that’s too academic, not practical, and doesn’t connect to life in the workplace. Or, you can use our modules to enhance and enrich your current course materials with fresh, new, and proven models, concepts, interactive games, activities, and exercises. He started the session telling his own story. Moments of reflection, laughter, and engagement made this a great FLAG kickoff to the year!”, “Greg Jones was a DYNAMITE presenter! Save yourself hours of development and research time. No need to sign up if you have Facebook! As always, the team loved the session, and I’ve been hearing great feedback. He is the greatest facilitator I have ever worked with!”, “In each of the sessions that ZMC has hired Business Training Works, I have learned something new — even with the same topic. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.”, “Phillip was engaging and professional. Our needs on such a short timeline and making learning fun not what!, this time period is truly a career highlight for me and volume to determine which are appropriate various., Click thumbnails below for larger images apply to my job responsibilities that will enhance my thinking I! Make our relationship a success the risk of being pegged poor communicators needed... Examine the features and categories of communication process he was able to accelerated! The fun interactive aspect of our training materials and courses ) this two mini. 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Provide niche courseware packages and training course materials based on the latest in! Useful once I have purchased the 3 training programmes of the participant materials prior the! Packages communication skills training content been tried and tested and successfully delivered to professionals from managers., competitive review game to end on a high note and tested and successfully delivered to professionals from senior to!